- Where does the Sea Glass come from ?The sea glass is washed into the sea accidentally over many centuries. This is commonly from ship wrecks and major weather events which damage structures near the shore. The debris from this storm damage is eventually blown or washed into the sea. We make frequent trips to beaches and hand pick beautiful pieces. There is always something new to find every day.
- Why are the edges of the glass smooth, not sharp as expected ?The sea is in constant motion. For the same reason that stones and pebbles found on a beach are rounded, the polishing effect of the sea smooths the glass. This process takes place over many years. In some cases, hundreds of years.
- What is your return/exchange policy?
- Our work is 100% handcrafted, and slight variations from candle to candle are considered part of the unique handcrafted process. These variations are to be expected.
- Due to the handmade nature of our products, all sales are final. No returns or exchanges will be offered based on product scent.
- Please note that we do not replace, refund, or exchange products purchased from one of our retail partners.
- How soon will my order ship?
- We ship orders Monday through Friday, with a pickup cutoff at 1pm CST unless otherwise noted.
- Orders typically ship within 1-3 business days after they are placed.
- We do not ship on Saturdays, Sundays, or major holidays.
- Once your order has shipped, you’ll receive tracking information by email.
- Do you offer rush shipping options?
- Yes, you can choose to purchase Next Day shipping at checkout to expedite your order.
- Next Day orders must be received before 11am CST to ship the same day.
- We do not offer Saturday delivery services.
- What do I do about a lost or damaged order?
- If you suspect your order has been incorrectly delivered or lost, please reach out to us our Contact page
- We will look into the issue and assess if a replacement order needs to be sent.
- Please ensure your orders are delivered to a safe location, as we are not responsible for lost or stolen packages once received at your location.
- All claims for damages must be reported to us within 48 hours of receipt of merchandise, and supporting photos/documentation are required for all damages.
- After reviewing your request, we will either replace the damaged/missing goods or process a refund to your card. Shipping and handling fees are not refundable.
7. Do you accept custom orders ?
Feel free to reach out if you have any other questions!
